Refund Policy

Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return or refund you can contact us at service@promsstyle.com   we will handle your case in 2 working days. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting  will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method in 1-3 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Coditions

Promsstyle cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to Promsstyle.com. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process. Refunds are issued back to the original form of payment used to purchase the order. Once your refund is issued, you will receive a confirmation email.

-We do not offer Freight To Collect (FTC) service for the packages returned to us. Shipping cost for the returned packages are non-refundable.

Cancellation

We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that the most our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.

• Unpaid orders are automatically cancelled after 1 day.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24-48 hours after payment: 80% refund + shipping fee.
• Cancel order 48-72 hours after payment: 50% refund + shipping fee.
• Cancel order > 96 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled.

If you would like to cancel your order, please contact our customer service to proceed.

Any thing about Return & Exchange please read Return & Exchange Policy Page.


You can always contact us for any return question at 

Phone: +86 15814124978
Email: Service@Promsstyle.com